Shipping & Delivery
COVID-19 UPDATE:
Bel Air Baby is operating and shipping orders as usual.
AUSTRALIA: No major delays.
INTERNATIONAL: (outside Australia):
Some delays, depending on COVID-19 outbreaks in destination country.
There may be delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information.
DISPATCH TIMES:
All orders have a processing time of 2-3 business days once payment has been made. You will receive a shipping confirmation with your tracking details once the order has been shipped. Our order system is highly automated, which means we cannot amend or change orders once placed under any circumstances.
DELIVERY TIMES:
AUSTRALIAN ORDERS:
All Australian orders are shipped with tracking numbers included. Most orders are shipped via Sendle. For P.O boxes & areas outside of Sendle's route, we use Australia Post.
Delivery times: In general, please allow 2-6 business days for delivery once your order has been shipped. Please note that unforeseen events such as natural disasters can impact delivery times.
INTERNATIONAL ORDERS:
Delivery times: In general, please allow 5-20 business days for delivery once your order has been shipped. Delivery times vary from country to country and rely on the central postal services in the recipient country. Please note that unforeseen events such as natural disasters can impact delivery times.
Import duties: Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges. The shipping carrier assigned to your shipment will contact you using the details on your order when placed if these import duties apply. If you do not pay these charges there is no guarantee that the order will be returned to us, no refunds will apply in this case.
RETURNS:
If you have purchased the wrong size, you may be able to return the item for a store credit within 30 days of purchase. We do not accept change of mind returns. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. If you need to return your order, please contact us for further instructions.